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Refund Policy

Last Updated: 29 December 2024

1. Overview

This Refund Policy applies to all purchases made through FHSEmpire Lucky Draw 2026 campaign operated by Faris Helmet Store. By completing a purchase, you acknowledge and agree to the terms outlined below.

2. Nature of Purchase

Each purchase includes:

  • 1x Limited Edition FHSEmpire T-Shirt (Long Sleeve)
  • 1x Lucky Draw Coupon Entry
  • 1x FHSEmpire Sticker

The Lucky Draw coupon is a promotional benefit included with your merchandise purchase. The T-Shirt is a physical product that will be delivered to your specified address.

3. Refund Eligibility

⚠️ All sales are FINAL. No refunds will be issued under the following circumstances:

  • Change of mind after purchase
  • Incorrect size selection by customer
  • Failure to win the lucky draw
  • Late claim of prizes
  • Duplicate purchases (whether intentional or accidental)

4. Exceptions (Refunds MAY Be Considered)

Refunds or replacements may be considered ONLY in the following situations:

  • Defective Product: T-Shirt received with manufacturing defects (proof required within 48 hours of delivery)
  • Wrong Item: Incorrect size or product delivered (proof required within 48 hours)
  • Non-Delivery: Item not received within 14 business days after shipping confirmation
  • Payment Error: Double charge due to technical issues (bank statement required)

5. Refund Process

To request a refund for eligible circumstances:

  1. Contact us via WhatsApp at +60 11-2622 6110 within 48 hours
  2. Provide your Order ID and proof (photos/screenshots)
  3. Our team will review within 3-5 business days
  4. If approved, refund will be processed within 7-14 business days

6. Lucky Draw Entry

Lucky Draw entries are non-refundable and non-transferable. Once a purchase is completed and an entry is generated, it cannot be cancelled or exchanged for cash value. The Lucky Draw is a promotional benefit, not a standalone purchase.

7. Cancellation

Orders cannot be cancelled once payment is confirmed. However, if your order has not yet been shipped, you may contact us to request a cancellation. Cancellation requests are subject to approval and may incur a 10% administrative fee.

8. Contact Information

Business Name: Faris Helmet Store (FHSEmpire)

WhatsApp: +60 11-2622 6110

Operating Hours: Monday - Sunday, 10:00 AM - 10:00 PM (MYT)

This policy is governed by the laws of Malaysia. FHSEmpire reserves the right to update this policy at any time. Continued use of our services constitutes acceptance of the updated policy.